ServiceNow
2 article
Set up ServiceNow (User Access Reviews)
Last Updated: March 8, 2022If ServiceNow serves as a ticketing mechanism only, see link at the bottom. App Creation in SecurEnds Tool In the Admin Console, go to Applications. Click the Add button next to it to begin configuration. Setup Application Select Data Ingestion method as Connector. Enter application Name. Enter the Application Owner email information. Search Connector in Featured Integrations and select ServiceNow. Agent Select local if your ServiceNow instance is cloud based. No agent install is required. Select remote if your ServiceNow instance is on-premise. A Generic Agent is software that needs to be installed on your on premise environment to pull data from applications such as Active Directory, Databases and Custom Applications which are not cloud based. The server where the agent is currently installed needs to have connectivity to the on-premises application or database AND to the internet. If a new agent is required, contact your implementation consultant or submit a ticket via the SecurEnds Help Desk using the Technical Support link in the upper right corner of the SecurEnds application. SecurEnds will need to provide files and instructions. You will need to whitelist the SecurEnds IP’s. Your Implementation Consultant can provide these. Select Match By logic as Default(Email or FirstName and LastName) or Employee ID. If we select Default(Email or FirstName and LastName) the system will match the user with Email or First Name and Last Name while syncing If we select Employee ID the system will only match the Employee ID while syncing Include Inactive Users YES will fetch all active and inactive users within your application and make them available for a User Access Review. NO will fetch only Active users within the applications. Include Entitlements Enabled as Yes to load the entitlements on application while syncing. Configure Application Enter the below information gathered by following Configuration Details. Provide the URL Provide the Username Provide the Password Ticketing System Configuration For more information on Ticketing System Configuration, Click here. Click Save once finished to add the connector.
Configuration Details
Last Updated: October 1, 2021The following steps walk through an example use case and the information that will need to be saved will be specific to your application. If you already have an existing ServiceNow instance, skip to Step 2. Step 1: Create Instance Login to ServiceNow by using the below URL. https://developer.servicenow.com/dev.do Click on Sign in. Enter your registered Email and select Next. Enter your Password and click on Sign in. After logging in, click on Request Instance. Select a Release (Instance) from the displayed Releases and then click on Request. A pop up will be displayed as shown below. Click on Close. Step 2: Share Information When the instance is ready, a pop up will display with instance details as shown in the image below. Make note and copy the following information from the pop up: URL Username Password Click on Open Instance. Change the password if it is the first time login and click on Submit
